Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping with Maïve. We are committed to delivering your order as quickly and carefully as possible. Please review the information below regarding our shipping process.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak periods, promotional events, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

Domestic orders (United States): Typically 3–7 business days after shipment.

Please note that delivery times are estimates and are not guaranteed.

Sorry, our products are currently available in US only.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Maïve is not responsible for packages delivered to an incorrect address provided by the customer. If an order has not yet been processed, please contact us as soon as possible to request an address update.

Delayed, Lost, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier’s responsibility.

Maïve is not responsible for delays, lost packages, or stolen packages that occur after shipment. If your package is lost or delayed, we recommend contacting the shipping carrier directly using your tracking information.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with clear photographs of the damaged item and packaging.

If you have any questions regarding shipping, please contact us:

Email: Hello@maïve.com